Refund Policy

Legal Information

Refund Policy

Last Updated: August 14, 2026

This Refund Policy applies to purchases made through RazzYos Services.

Because we primarily sell digital products and services that may be delivered immediately, special refund and warranty rules apply.

Please read this Refund Policy before completing a purchase.

Nothing in this Refund Policy removes mandatory consumer rights that cannot legally be excluded.

1. Digital Products

RazzYos Services primarily sells digital products and services, which may include:

Digital accounts
Subscription-related products
Gaming products
Digital keys and codes
Discord-related services
Server boosts
Social media-related services
Digital services
Other electronically delivered products

Digital products may be delivered immediately after payment.

2. General Refund Rule

Once a digital product has been successfully delivered, accessed, redeemed, consumed, or used, voluntary refunds are generally not provided unless:

The product was defective at delivery.
The delivered product materially differs from its description.
The product is covered by an applicable voluntary warranty.
We cannot provide an appropriate replacement or correction where required.
RazzYos Services voluntarily approves a refund.
Applicable law requires a refund or other remedy.

A customer's statutory rights remain unaffected.

3. Change of Mind

Changing your mind after purchasing and receiving a digital product does not automatically qualify for a voluntary refund.

Examples include:

You no longer want the product.
You found the product cheaper elsewhere.
You accidentally purchased a product you did not need.
You failed to read the product description.
You expected a feature that was never advertised.
You purchased the wrong product despite the description being clear.

Where mandatory consumer law gives you a withdrawal or other right, that right remains unaffected.

4. 24-Hour Voluntary Warranty

Unless a product description states a different warranty period, certain eligible products may include a 24-hour voluntary RazzYos Services warranty.

The voluntary warranty begins when the product is delivered.

Any issue covered by this warranty must be reported within the warranty period.

If a product explicitly includes a longer or shorter warranty, the warranty stated on the relevant product page takes priority for that additional voluntary warranty.

5. Vouch / Feedback and Voluntary Warranty

Some products or promotions may state that receiving the additional 24-hour voluntary warranty requires the customer to provide order confirmation or genuine feedback.

If this requirement was clearly disclosed as part of the promotional warranty:

Failure to provide the required confirmation or genuine feedback may cause the additional voluntary 24-hour RazzYos Services warranty to become invalid.

Any feedback must reflect the customer's genuine experience.

Customers are never required to leave a false, misleading, or artificially positive review.

This condition does not remove statutory consumer rights.

6. Giveaway Products

Giveaway prizes are normally provided free of charge and are not refundable for cash unless explicitly stated otherwise.

Where a giveaway clearly requires the winner to provide confirmation or genuine feedback after receiving the reward, failing to comply may result in:

Loss of future giveaway access
Loss of additional voluntary giveaway benefits
Blacklisting from future giveaways
Blacklisting from voluntary community services

This does not permit RazzYos Services to require false or misleading positive feedback.

7. Account Products

For account-based products, customers should test the supplied credentials immediately after delivery.

If an account does not work, contact support before changing any supplied account information.

Where possible, provide evidence showing the original credentials and the failed login attempt.

8. Changing Account Details

For account products:

Changing important account details may immediately void the applicable voluntary RazzYos Services warranty.

This includes changing:

Email address
Password
Recovery email
Recovery phone number
Two-factor authentication
Security information
Country or region
Linked accounts
Other important account credentials

This rule exists because once credentials or security information have been changed, RazzYos Services may no longer be able to verify the original delivered condition of the account.

Therefore:

Changing account details will make the voluntary warranty fall off unless RazzYos Services explicitly gives permission or the product description states otherwise.

Mandatory statutory rights remain unaffected.

9. Account Warranty Evidence

For account-related warranty claims, we may request an uncut screen recording.

The recording may need to show:

The credentials originally provided by RazzYos Services.
The login page.
The same email/username and password being entered.
The login attempt.
The resulting error or problem.

Do not publicly post credentials.

Evidence should only be provided through the official support method requested by RazzYos Services.

10. Invalid Warranty Claims

A voluntary warranty may be rejected where an issue was caused by the customer after successful delivery.

Examples include:

Changing account details
Sharing credentials
Reselling the account where prohibited
Losing supplied credentials
Customer-caused bans
Customer-caused restrictions
Violating third-party platform rules
Using unsupported modifications
Linking unsupported accounts
Changing the account region
Customer-caused security locks
Deleting supplied information
Misusing the product
Allowing unauthorized third parties to access the product

Mandatory statutory rights are not affected.

11. Discord Boosts

Discord boosts and similar third-party platform services depend partly on Discord and other external systems.

If boosts were correctly delivered and later removed because of:

A Discord bot
A server administrator
Discord itself
A server configuration
Customer actions
Third-party actions outside our control

a voluntary refund will normally not be provided unless the loss was caused by a defect attributable to RazzYos Services or applicable law requires another remedy.

12. Discord Account Restrictions

RazzYos Services does not control Discord.

If Discord:

Locks your account
Terminates your account
Restricts your account
Requests verification
Removes access
Changes its policies

this does not automatically entitle you to a refund from RazzYos Services.

Each claim will be reviewed according to the product description, the cause of the issue, applicable warranty, and applicable law.

13. Other Third-Party Platforms

Some RazzYos Services products depend on third-party platforms.

Examples may include gaming, subscription, streaming, social media, or communication platforms.

RazzYos Services cannot guarantee that third-party platforms will never:

Change their systems
Change their policies
Add verification
Restrict an account
Remove functionality
Terminate an account
Experience downtime

A third-party platform action does not automatically qualify for a refund where the purchased product was valid and correctly delivered.

14. Incorrect Purchases

Customers are responsible for reviewing the product description before checkout.

A voluntary refund may be refused if the customer:

Purchased the wrong product
Purchased the wrong region
Purchased an incompatible product
Failed to read clearly stated requirements
Entered incorrect delivery information

If we have not yet delivered the product, contact support immediately and we may attempt to cancel or correct the order where reasonably possible.

15. Duplicate Payments

If you believe you were charged more than once for the same order because of a genuine technical error, contact support with the relevant transaction information.

Verified duplicate charges will be handled appropriately.

Do not intentionally create duplicate payments and then use them to abuse refunds, chargebacks, or store credit.

16. Incorrect Payment Amount

If an incorrect amount was sent manually or an incorrect payment option was used, contact support.

We cannot guarantee that customer-caused payment mistakes can always be reversed, particularly where third-party payment fees, irreversible payments, or external payment providers are involved.

However, legitimate payment errors will be reviewed individually.

Mandatory rights remain unaffected.

17. Failed Delivery

If payment was successfully completed but the purchased product was not delivered because of a technical problem, contact support.

We may:

Complete the delivery
Redeliver the product
Provide a replacement
Correct the order
Provide another appropriate remedy
Issue a refund where required or appropriate

18. Defective Products

If a product is defective when delivered, contact RazzYos Services as soon as reasonably possible.

Depending on the circumstances and applicable law, an appropriate solution may include:

Assistance
Correction
Redelivery
Replacement
Price reduction where applicable
Refund where applicable

Customers should provide reasonable evidence necessary to investigate the problem.

19. Replacement Before Voluntary Refund

For claims covered only by our additional voluntary store warranty, we may normally attempt to resolve the problem first.

This may include:

Troubleshooting.
Fixing the product.
Redelivering it.
Providing a suitable replacement.

If an appropriate replacement cannot be provided, a refund or another appropriate solution may be considered.

This does not restrict mandatory remedies where applicable law gives the customer a different right.

20. Refund Method

Approved refunds will normally be issued through the original payment method where reasonably possible.

In some cases, another method may be agreed between RazzYos Services and the customer.

Any processing time imposed by banks, cryptocurrency networks, payment providers, or other third parties is outside the direct control of RazzYos Services.

21. Store Credit

Store credit may be offered as an optional solution in appropriate cases.

Customers are not required to accept store credit instead of a monetary remedy where applicable law specifically requires a monetary refund.

22. Chargebacks

Customers experiencing a genuine problem should contact RazzYos Services support before initiating a chargeback whenever reasonably possible.

A legitimate payment dispute made in good faith does not automatically violate this policy.

However, fraudulent or knowingly false chargebacks are prohibited.

Examples include:

Claiming an order was not delivered after receiving it.
Claiming a payment was unauthorized despite knowingly making it.
Using or redeeming a product and then falsely claiming non-delivery.
Providing false evidence.
Opening multiple disputes for the same transaction.
Deliberately misrepresenting the transaction to a payment provider.

23. Fraudulent Chargebacks

Where a fraudulent dispute is made, RazzYos Services may:

Provide transaction evidence to the payment provider.
Provide delivery records.
Provide relevant support conversations.
Suspend the customer's voluntary access.
Refuse future transactions.
Blacklist the customer where appropriate.

Any processing of personal data for payment dispute purposes is subject to applicable privacy law.

24. Blacklisted Customers

A customer may be blacklisted for serious fraud, abuse, harassment, chargeback fraud, giveaway abuse, or other serious violations of our Terms of Service.

Blacklisting may prevent future purchases or voluntary services.

However:

Being blacklisted does not remove mandatory legal rights relating to an existing valid transaction.

If a blacklisted customer has a legitimate statutory refund or remedy claim, it will still be handled as required by applicable law.

A blacklisted customer is not entitled to additional goodwill benefits or voluntary warranties that have validly ended or been withdrawn.

25. Leaving the Discord Server

Certain additional voluntary warranty or support benefits may require the customer to remain in our Discord server where this condition was clearly disclosed.

Leaving the Discord server may result in loss of those additional voluntary benefits.

However, leaving Discord does not remove mandatory statutory rights relating to a purchase.

26. Coupon and Discount Abuse

Refunds may be refused for purely voluntary claims involving deliberate coupon or discount abuse.

Prohibited behaviour includes:

Multiple accounts to claim one-person coupons repeatedly.
Attempts to bypass 24-hour coupon limits.
Manipulating prices.
Exploiting website bugs.
Unauthorized coupon generation.
Repeated redemption through fake identities.

Orders affected by an obvious technical pricing error may be cancelled where legally permitted.

If payment has already been taken for an order we validly cancel, the appropriate amount will be returned where required.

27. Reseller Purchases

Products specifically sold under reseller conditions may have separate:

Warranty periods
Replacement conditions
Quantity rules
Support rules

Any separate reseller conditions will apply in addition to this Refund Policy.

Mandatory applicable rights remain unaffected.

28. Right of Withdrawal

Consumers in certain jurisdictions, including the European Union, may have a statutory right of withdrawal for distance contracts.

For qualifying contracts, the normal statutory withdrawal period may apply unless the right has validly expired or an exception applies.

29. Immediate Digital Delivery

For digital content that is not supplied on a physical medium, customers may be asked at checkout to expressly agree that RazzYos Services begins supplying the digital content immediately.

Where required by applicable law, customers may also be asked to confirm that they understand that beginning the supply before the end of the withdrawal period can cause the statutory right of withdrawal to expire.

The required contractual confirmation must also be provided where applicable.

A statement in this Refund Policy alone does not replace any consent or confirmation required by law.

30. Immediately Performed Digital Services

Where the purchase concerns a service rather than downloadable or otherwise supplied digital content, different withdrawal rules may apply.

Where permitted by applicable law, the right of withdrawal may expire after a service has been fully performed where the customer expressly requested early performance and gave the legally required acknowledgment.