Privacy Policy

Legal Information

Last Updated: August 14, 2026

At RazzYos Services, we respect your privacy and aim to process personal information transparently and securely.

This Privacy Policy explains what information may be collected when you visit our website, create a customer account, make a purchase, contact support, participate in a giveaway, or otherwise use RazzYos Services.

By using our website and services, you acknowledge this Privacy Policy.

1. Data Controller

The operator of RazzYos Services is responsible for the processing of personal data through this storefront to the extent described in this Privacy Policy.

Store: RazzYos Services
Website: rz-services.mysellauth.com
Privacy Contact: Official RazzYos Services support channel displayed on our website

Where legally required, the full identity and contact information of the responsible operator should also be provided in the website's legal notice / Impressum.

2. Information We May Collect

Depending on how you use our services, we may process information including:

Account Information

Email address
Customer account information
Login/session information
Customer identifier
Account creation information

Order Information

Order ID
Products purchased
Purchase amount
Discounts used
Coupon information
Payment status
Order date and time
Delivery status
Invoice information

Payment Information

Payments may be processed by external payment providers.

We may receive transaction-related information such as:

Payment status
Transaction ID
Payment method
Amount paid
Currency
Fraud or payment verification information

We do not intentionally store full credit/debit card numbers unless such information is provided to us by an authorized payment provider and its processing is necessary and permitted.

Technical Information

When you access our website, certain technical information may automatically be processed, including:

IP address
Browser type
Device information
Operating system
User agent
Date and time of access
Session information
Security logs
Website activity
Error information

This information may be necessary for security, website functionality, fraud prevention, abuse prevention, and troubleshooting.

3. IP Addresses and Blacklisting

RazzYos Services may process and temporarily or, where justified, longer retain IP addresses and related technical identifiers for security and anti-abuse purposes.

For example, an IP address may be associated with a security or blacklist entry where reasonably necessary to prevent:

Fraud
Chargeback abuse
Giveaway abuse
Coupon abuse
Multiple-account abuse
Ban evasion
Previous serious Terms of Service violations
Unauthorized access
Attacks against our services

Being blacklisted does not give RazzYos Services permission to retain unnecessary personal data indefinitely.

Blacklist and security information should only be retained for as long as reasonably necessary for the relevant security, fraud-prevention, legal, or abuse-prevention purpose.

4. Support Information

When you contact our support team, we may process information that you voluntarily provide, including:

Discord username
Email address
Order ID
Screenshots
Screen recordings
Error messages
Messages
Account-related information
Other information necessary to investigate your request

Do not send passwords, payment card information, authentication codes, recovery codes, or other sensitive information unless specifically necessary and requested through an appropriate secure method.

5. Discord

RazzYos Services may use Discord for:

Customer support
Community communication
Order assistance
Warranty claims
Giveaway management
Reseller communication
Announcements

Discord is an independent third-party service.

Information you provide directly to Discord is also subject to Discord's own privacy practices.

We do not control how Discord independently processes information through its platform.

6. Why We Process Information

Personal information may be processed for purposes including:

Processing purchases
Delivering digital products
Creating and managing customer accounts
Sending login or one-time-password emails
Creating invoices
Providing customer support
Processing warranty claims
Processing legitimate refunds
Preventing fraud
Preventing abuse
Enforcing purchase limitations
Protecting our website
Investigating security incidents
Preventing blacklist evasion
Maintaining transaction records
Complying with legal obligations
Establishing, exercising, or defending legal claims
Improving the reliability and security of our services

7. Legal Bases for Processing

Where the GDPR or similar data-protection legislation applies, personal information may be processed on one or more legal bases.

These may include:

Contract

Processing that is necessary to complete your order, deliver your product, manage your customer account, or provide requested support.

Legal Obligation

Processing that is necessary to comply with accounting, tax, consumer-protection, fraud-prevention, or other legal obligations.

Legitimate Interests

We may process certain information where necessary for legitimate interests such as:

Preventing fraud
Preventing abuse
Securing our website
Protecting our customers
Enforcing our Terms of Service
Defending against fraudulent chargebacks
Maintaining appropriate business records

Such processing will be balanced against applicable privacy rights.

Consent

Where processing legally requires consent, such as certain optional cookies or marketing activities, we may request consent before processing.

Where processing is based on consent, consent may be withdrawn at any time for future processing.

8. Cookies and Similar Technologies

Our storefront and service providers may use cookies, local storage, session technologies, or similar technologies.

These may be used for:

Keeping customers logged in
Remembering preferences
Shopping cart functionality
Checkout functionality
Security
Fraud prevention
Language preferences
Website functionality
Analytics where applicable

Cookies that are not strictly necessary should only be used in accordance with applicable consent requirements.

Browser settings may also allow you to delete or block cookies, although blocking required cookies may prevent parts of the website from functioning correctly.

9. Customer Login

Our website may allow customers to log in using their email address and a one-time password.

For this purpose, we may process:

Email address
Authentication information
Temporary authentication codes
Login time
IP address
Session information
Security information

Authentication information is used to protect customer accounts and prevent unauthorized access.

10. Sharing of Information

We do not sell customer personal information.

Information may, however, be shared with service providers where necessary to operate RazzYos Services.

These may include:

Storefront providers
Website hosting providers
Payment processors
Email providers
Fraud-prevention providers
Security providers
Customer-support services
Discord
Accounting or professional advisers where required

Only information reasonably necessary for the relevant purpose should be shared.

11. Payment Providers

Payment providers independently process certain payment and transaction information.

Their processing may be governed by their own privacy policies and legal obligations.

RazzYos Services may receive limited transaction information required to:

Confirm payment
Complete orders
Investigate fraud
Process refunds
Respond to chargebacks
Maintain transaction records

12. Legal Disclosures

Information may be disclosed where reasonably necessary to:

Comply with applicable law
Respond to a valid legal request
Protect RazzYos Services
Protect customers
Investigate fraud
Investigate illegal activity
Defend legal claims
Respond to payment disputes
Prevent security threats

We do not voluntarily disclose customer information to unrelated third parties without a legitimate reason.

13. International Data Transfers

Some service providers may process information outside your country or outside the European Economic Area.

Where applicable law requires safeguards for an international transfer, appropriate legal safeguards should be used.

These may include adequacy decisions, contractual safeguards, or other legally recognized transfer mechanisms.

14. Data Retention

We do not intend to keep personal information longer than reasonably necessary.

Retention periods depend on:

The reason the information was collected
Contractual requirements
Warranty periods
Fraud and abuse prevention
Accounting obligations
Tax obligations
Legal requirements
Possible legal claims
Security requirements

Order and invoice information may need to be retained for legally required accounting and tax periods.

Security and blacklist records may be retained where reasonably necessary to prevent repeated fraud or abuse.

When information is no longer required, it should be deleted or anonymized where appropriate.

15. Data Security

We take reasonable organizational and technical measures to protect customer information against:

Unauthorized access
Unauthorized disclosure
Loss
Manipulation
Destruction
Abuse

However, no internet-based system can guarantee absolute security.

Customers are also responsible for protecting their own:

Email account
Discord account
Passwords
Devices
Authentication codes

16. Your Privacy Rights

Depending on applicable data-protection law, you may have rights concerning your personal information.

These may include the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of information
Request restriction of processing
Object to certain processing
Request data portability where applicable
Withdraw consent where processing is based on consent
Lodge a complaint with a competent data-protection supervisory authority

These rights may be subject to legal exceptions.

For example, we may be required to retain certain transaction or invoice information even after a deletion request because of legal obligations.

17. Right to Object

Where personal information is processed based on legitimate interests, you may have the right to object to that processing based on your particular situation.

Where personal information is used for direct marketing, applicable law may provide a right to object to such processing at any time.

18. Deletion Requests

Customers may request deletion of eligible personal information by contacting official RazzYos Services support.

We may request reasonable verification to ensure that the person making the request is the person associated with the data.

Some information may not be immediately deleted where retention is required for:

Legal obligations
Accounting
Tax records
Fraud prevention
Security
Payment disputes
Establishment or defense of legal claims

19. Children's Privacy

RazzYos Services does not knowingly request unnecessary sensitive information from children.

Customers who are not legally permitted to enter into a purchase or agreement independently must obtain any consent or authorization required under applicable law.

20. Sensitive Personal Information

Customers should not unnecessarily send us sensitive personal information.

This includes information such as:

Government identification documents
Health information
Full payment card information
Authentication codes
Account recovery codes

If additional identity verification is ever required, only the minimum information reasonably necessary should be requested.

21. Fraud Prevention

We may use transaction, account, IP, device, and other relevant security information to identify suspicious activity.

Indicators may include:

Multiple accounts
Repeated fraudulent disputes
Suspicious transaction patterns
Blacklist evasion
Giveaway manipulation
Coupon manipulation
Automated abuse
Unauthorized access attempts

Fraud-prevention information will only be used for legitimate security, legal, and anti-abuse purposes.

22. Marketing

We will not send marketing communications requiring consent unless the necessary legal basis exists.

Where customers can unsubscribe or object to marketing communications, those requests will be respected as required by applicable law.

Transactional communications such as:

Order confirmations
Delivery emails
Security alerts
Login codes
Refund notices

are not necessarily marketing communications.

23. Third-Party Links

Our website may contain links to external websites or services.

We are not responsible for the privacy practices of independent third-party websites.

Customers should review the privacy policies of those services separately.

24. Changes to This Privacy Policy

We may update this Privacy Policy when necessary because of:

Changes to our services
New features
New service providers
Security requirements
Legal requirements
Regulatory requirements

The current version will be published on our website together with an updated date.

25. Contact

For privacy questions or requests relating to your personal information, contact RazzYos Services through the official support channel linked on our website.

Please do not publicly post private information when contacting us.